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FAQ

FREQUENTLY ASKED QUESTIONS

Q. How do I set up an account with DPGbuy.com?
A. It is fast and easy to establish a Doctors Purchasing Group account. Simply click on the "Register" link above (or Click Here). Follow a few simple steps to enter your personal information and Doctors Purchasing Group will email you a user name and password within one business day once verified.  Once you receive your username and password email from Doctors Purchasing Group you may place orders online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.
Q. Can I still place an order if I did not set up the user account?
A. No. You must set up an account and be a Natural Healthcare Provider.
Q. Can I place an order by phone?
A. Of course. To place an order by phone simply calls us at Toll Free 1-800-569-7858      .
Q. Can I place an order by mail?
A. To place an order by mail simply send in your order request, along with a Certified Check, Money Order or business check(for customers with pre-approved credit) to:
Doctors Purchasing Group
3065-B Clairemont Drive
San Diego, CA 92117
Once we receive one of these forms of payment, your order will be promptly processed.

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SHIPPING INFORMATION

Q. Once I place an order, how long does it take before the order is shipped from your warehouse?
A. Orders placed before 2:00 P.M. EST usually ship the same business day. Orders placed after 2:00 P.M. EST will usually ship the next business day. All Shipments are subject to stock availability.
Q. How long does it take to receive my order?
A. It usually takes 1-3 business days, once your order information is received and verified. All Shipments are subject to stock availability.
Q. What is the cost to ship my order?
A. Our standard Fedex or UPS Ground rates apply.  Standard shipping rates apply within the Continental United States only. Please call for shipping costs and delivery information to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands.
Q. Do you offer Next-Day or Second Day Express Shipment?
A. Yes. Please contact us for express rates at info@dpgbuy.com or call  800-569-7858. 
Q. Will you ship International orders?
A. Yes.  Please contact info@dpgbuy.com
Q. How do I track my order status?
A. Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add  info@dpgbuy.com to a safe list, so that you may receive your order conformations, order status and tracking information

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PAYMENT INFORMATION

Q. What credit cards can I use to place my order?
A.  We accept all major credit cards including American Express, Master Card and Visa.
Q. Can I pay by using my personal or business check?
A.   No.  A Certified Check or Money Order is required for customers not wishing to pay by Credit Card. You can mail your Certified Check or Money Order to:
3065-B Clairemont Drive, San Diego, CA 92117

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RETURN INFORMATION

Q.  Is there a Return Policy?
A. Absolutely yes, we have a 30-Day Risk Free No-Questions-Asked Money Back Guarantee.  All our products are covered by both the Manufacturer's and our own 30-Day Risk Free No-Questions-Asked Money Back Guarantee. If you are not satisfied for any reason whatsoever with our products or service within 30 days of your initial purchase, simply contact us for a 100% Money Back Guarantee. Unless sent in error by Doctors Purchasing Group, the customer is responsible for the return shipping costs.  In case of an error occurring on the part of Doctors Purchasing Group, we will cover the return shipping costs 100%. Returned items must be in their original packaging, unopened, in a resalable condition, and 90 days prior to the expiration date(if applicable) in order to be replaced or refunded.   

Q. How do I return a product?
A. Before returning any item, call 800-569-7858 , Monday through Friday between the hours of 9:00 A.M. and 5:00 P.M. Pacific Time to obtain a Return Authorization (RA) Number.
Please be sure to write this number on the outside of the shipping box in which the order was originally shipped. Do NOT write on the actual product packaging. Returns made without a Return Authorization Number will be automatically returned to the sender. At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. DO NOT ship returns to our corporate headquarters at 3065-B Clairemont Dr, San Diego, CA 92117 - all returns sent to that address will be automatically returned to the sender.
Q. Is there a time limit on returns?
A. We are committed to ensuring your total satisfaction with our products and services.  If you are not satisfied for any reason whatsoever with our products or service within 30 days of your initial purchase, simply contact us for a 100% Money Back Guarantee.  Returned items must be in their original packaging, unopened, in a resalable condition, and 90 days prior to the expiration date(if applicable) in order to be replaced or refunded.  

Q. When do I receive my refund after the item was returned?
A. You will receive your refund as soon as the returned goods are received by our returns department. Credits or exchanges cannot be provided without obtaining a proper Return Authorization Number.
Q. Can I return hazardous materials?
A. Any return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with federal and state laws and regulations governing transportation of hazardous materials.

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GUARANTEE

30 Day GuaranteeAll our products are covered by both the Manufacturer's and our own 30-Day Risk Free No-Questions-Asked Money Back Guarantee. If you are not satisfied for any reason whatsoever with our products or service within 30 days of your initial purchase, simply contact us for a 100% Money Back Guarantee. Unless sent in error by Doctors Purchasing Group, the customer is responsible for the return shipping costs.  In case of an error occurring on the part of Doctors Purchasing Group, we will cover the return shipping costs 100%. Returned items must be in their original packaging, unopened, in a resalable condition, and 90 days prior to the expiration date(if applicable) in order to be replaced or refunded. 

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TERMS OF USE

Doctors Purchasing Group offers healthcare equipment and supplies for retail sale and hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by Doctors Purchasing Group in no way affects the terms of product manufacturer's warranty if any.

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PRIVACY POLICY

At Doctors Purchasing Group, your privacy is important to us.  The following policy describes the privacy practices used on our Website.

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COLLECTION AND USE OF INFORMATION

Doctors Purchasing Group collects information from you at various points on our website such as when registering as a customer, placing an order, participating in an online survey or requesting information.  We request contact information such as your name, postal address, phone number, contact names and email address.  When you place an order we will collect billing information such as credit card number.  The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. 

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THE PURPOSE FOR WHICH WE USE PERSONAL INFORMATION

We use your personal information to communicate with you, enhance your visit to our site, process orders and effectively provide the products and services you have requested.  We may use personal information to offer additional products and services sold by Doctors Purchasing Group. We will not furnish personal information to an outside organization for its use in marketing or solicitation, without your prior consent. We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.

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IP ADDRESSES AND COOKIES

We collect IP addresses, domain names, and other aggregate information on what pages consumers access or visit.  We use this information to analyze site usage, access the effectiveness of our marketing efforts and to assist us with making improvements to the site. We also use cookies to track and store information so we may provide you with a more personalized site.  We use cookies to allow access to the site, remember you when you return to our site, pre-fill forms so you do not have to re-enter your information every time you visit and to better tailor our site to our visitors needs.  Cookies need to be enabled in your browser in order to use our site otherwise our shopping cart will not function properly when you try to place an order. 

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DISCLOSURE OF INFORMATION

We disclose your information to third parties under the following circumstances:  We use an outside shipping company to ship orders and a credit card processing company to verify cards used to purchase goods.  These companies do not retain share, store or use personally identifiable information for any other purpose.  To the extent required or permitted by law, we may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.  Doctors Purchasing Group will also cooperate with inquiries made by the Federal Trade Commission.  In the event you have any questions concerning this privacy statement or the information you have provided, please contact

Doctors Purchasing Group
Attn: Legal Team
3065-B Clairemont Dr.
San Diego, CA 92117
Phone: 800-569-7858
Fax: 619-275-4113
Email: info@dpgbuy.com

If you do not wish to receive emails from us, please let us know by sending us the email address to the above email address, calling us at the above number or sending your request in writing.

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SECURITY MEASURES

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access.  We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information. In the course of daily operations, we attempt to restrict access to personal information to authorized employees or general contractors who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of Doctors Purchasing Group are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. As a condition of any contractual arrangements, all general contractors Doctors Purchasing Group are required to abide by the privacy standards we have established and to follow all applicable laws and regulations.  Unauthorized access to and/or disclosure of client information by an employee of Doctors Purchasing Group is strictly prohibited. All employees and general contractors are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

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Non Profit of the Month

To nominate your favorite global healthcare non-profit organization. Each month DPG will donate 1% of ALL Sales!

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